1. What is a cookie
A cookie is a small text file that is stored on the User’s device (computer, smartphone, tablet) when visiting a website. Cookies help the website to function properly, ensure security, collect usage statistics and improve the User’s experience.
CafeterioTech LLC (identification code 400451211, hereinafter – “Cafeterio”) uses cookies on the website cafeter.io and in the company and provider panels (company.cafeter.io, provider.cafeter.io) to make ordering and managing office lunch simple and secure. In the mobile application, the device’s local storage and technical identifiers may be used for a similar function, to which the same rules apply.
This policy forms part of Cafeterio’s Privacy Policy.
2. Categories of cookies
2.1. Strictly necessary cookies
These are necessary for the core functions of the Platform. Without them the Platform cannot work properly, and therefore they cannot be disabled through the Platform settings. These cookies do not require consent.
- session management and authorization (in User, company administrator and Food Provider accounts);
- preserving the ordering process until the order is confirmed;
- Platform security and fraud protection;
- remembering the User’s choices regarding cookies.
2.2. Functional cookies
These store the User’s settings to improve the experience:
- language choice (Georgian / English);
- remembering the office, the Pick-up Point and the most recently selected settings;
- interface settings.
2.3. Analytics cookies (based on consent)
These help us analyse Platform usage statistics so that we can improve the service:
- number of visitors and navigation on the Platform;
- the most frequently viewed pages, menus and cuisines;
- detection of technical errors and faults.
2.4. Marketing cookies (based on consent)
These are used only with the User’s prior consent, to assess the effectiveness of advertising campaigns and to display relevant offers.
3. Cookies used
| Name / service | Category | Purpose | Retention period |
|---|---|---|---|
| cl_rt | Strictly necessary | Authorization and session | 30 days |
| Keycloak (KEYCLOAK_SESSION, KEYCLOAK_IDENTITY, AUTH_SESSION_ID) | Strictly necessary | Authorization and session | Until the end of the session |
| cookie_consent | Strictly necessary | Remembering consent | 12 months |
| language (localStorage) | Functional | Language choice | Until browser storage is cleared |
| Google Analytics (_ga, _ga_*) | Analytics | Usage statistics | 24 months |
| PostHog (ph_*_posthog) | Analytics | Usage statistics | 12 months |
Cookies of third-party services (e.g. analytics or advertising platforms) are subject to those services’ own policies.
4. Managing cookies and withdrawing consent
The User may manage cookies in the following ways:
- Consent banner: when you first access the Platform, you can choose in the banner which categories you consent to. Non-essential cookies are not activated before consent is given.
- Changing or withdrawing consent: at any time, via the “Cookie settings” link at the bottom of the website. Withdrawing consent is as easy as giving it.
- Browser settings: modern browsers (Chrome, Firefox, Safari, Edge) allow cookies to be disabled and deleted.
Disabling strictly necessary cookies through the browser may cause some Platform functions, including authorization and ordering, to malfunction.
5. Electronic consent and confirmation texts
When performing various actions on the Platform, the User confirms the following texts. Each consent is given through a separate field (checkbox) and is not pre-ticked.
Registration:
“By registering, I confirm that I have read and agree to Cafeterio’s terms of service, and that I have also read the Privacy Policy and the Cookie Policy.”
Registration by company invitation (information):
“Your name and work contact details were provided to Cafeterio by your Employer. The Employer sees only your name, the order date and the subsidised amount – never the dishes you choose.”
Placing an order:
“I confirm that the order information is accurate. I agree to the price of the dish and the payment terms, and I understand that after the Order Cut-off has passed, the order cannot be changed or cancelled. The dish is prepared and delivered by the Food Provider named in the order.”
Allergies and dietary restrictions (separate, voluntary consent):
“I agree that the information I provide about allergies and dietary restrictions may be processed and transferred only to the Food Provider that prepares my order, so that it can be taken into account. I understand that I am responsible for the accuracy of the information, and that cross-contact in the kitchen cannot be fully ruled out. I may withdraw my consent and delete the information at any time in my profile settings.”
Direct marketing (voluntary):
“I agree to receive news and offers from Cafeterio by e-mail, SMS or push notification. I know that I can unsubscribe at any time.”
Cookies (banner):
“The website uses strictly necessary cookies. With your consent, we will also use analytics and marketing cookies. Buttons: “Accept”, “Reject”, “Settings”.”
Company or Food Provider representative (“Contact us” form):
“I agree that my contact details may be processed for the purpose of responding to my request, in accordance with the Privacy Policy.”
6. Additional information
For questions regarding this policy or to request withdrawal of consent, please contact us:
- Website: cafeter.io
- E-mail: support@cafeter.io
- CafeterioTech LLC, Apt. N60, Building 9, Micro-district VI, Gldani District, Tbilisi, Georgia
Cafeterio is entitled to update this policy. The current version is always published on the website, indicating the date of the last update.